Privacy Policy

Diyor Creative Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website diyorcreative.com or use our services. This policy applies to residents of and visitors from New York, New Jersey, Pennsylvania, and Maryland, where we provide services.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you contact us through our website, we collect:

• First and last name
• Email address
• Phone number
• Service preferences and project details
• Any additional information you choose to provide in messages

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and general location information
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on pages
• Referring website/source
• Date and time of visits
• Click patterns and navigation paths

1.3 Cookies and Tracking Technologies

We use the following technologies:

• Google Analytics: Tracks website usage and visitor behavior to help us improve our services
• Vercel Analytics: Performance and speed monitoring
• Essential Cookies: Required for website functionality

Cookie Consent: By continuing to use our website, you consent to our use of cookies and tracking technologies as described in this policy. You may withdraw consent by adjusting your browser settings as described in Section 6.

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and service requests
• Provide free estimates and consultations
• Schedule appointments and coordinate services
• Communicate about your projects
• Send service updates and confirmations
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Detect and prevent fraudulent activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

3.1 Service Providers

• Web3Forms: Processes contact form submissions
• Google LLC: Analytics services
• Vercel Inc.: Website hosting and analytics

3.2 Legal Requirements

We may disclose information if required by law, court order, or legal process, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure form submission through trusted third-party services
• Limited access to personal information
• Regular security assessments

4.1 New York SHIELD Act Compliance

In compliance with New York's Stop Hacks and Improve Electronic Data Security (SHIELD) Act, we maintain reasonable administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of private information. These safeguards include:

• Administrative: Employee training, access controls, and incident response procedures
• Technical: Encryption, secure authentication, and regular security updates
• Physical: Secure storage and disposal of records containing personal information

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Your Privacy Rights

Subject to applicable law and legal limitations, you may have the right to:

• Access: Request a copy of your personal information (where required by applicable law)
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format (where applicable and technically feasible)

We will respond to requests within the timeframes required by applicable state law. To exercise these rights, contact us at diyorcreative@gmail.com or call 929-683-0647.

6. Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Block third-party cookies only
• Clear cookies when you close your browser
• Delete existing cookies

Note: Blocking or deleting cookies may affect website functionality.

To opt out of Google Analytics tracking, visit: Google Analytics Opt-out Browser Add-on

7. Third-Party Links

Our website may contain links to third-party websites (Facebook, Instagram). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately and we will delete such information.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Complete our business relationship with you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Contact form submissions are typically retained for 2-3 years unless you request deletion.

10. Data Breach Notification

In the event of a data breach that compromises your personal information, we will comply with all applicable state breach notification laws, including those in New York, New Jersey, Pennsylvania, and Maryland.

We will notify affected individuals without unreasonable delay and in accordance with state-mandated timeframes. Notification will include:

• Description of the breach and types of information affected
• Steps we are taking to address the breach
• Recommended actions you can take to protect yourself
• Contact information for further inquiries

We maintain an incident response plan and will work with appropriate law enforcement and regulatory authorities as required.

11. State-Specific Privacy Rights

New York, New Jersey, Pennsylvania, and Maryland Residents

We provide home refinishing services exclusively in New York, New Jersey, Pennsylvania, and Maryland. Our data practices comply with applicable laws in these states, including:

• New York: SHIELD Act data security requirements and breach notification obligations
• New Jersey: Breach notification requirements under N.J.S.A. 56:8-163
• Pennsylvania: Breach notification requirements under 73 P.S. § 2303
• Maryland: Personal information protection and breach notification under Md. Code Com. Law § 14-3504

We do not sell personal information.

Service Area Limitation

Our services are offered only to residents of New York, New Jersey, Pennsylvania, and Maryland. We do not actively market to or provide services to residents of other states, including California. If you are located outside our service area and have questions about this policy, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were made. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us: